Wet Wet Wet

This might sound a bit impatient but is anyone else still waiting for a CD? I ordered the Wembley one on the 15th December and still haven't received anything and I know its been Christmas and everything but £2.99 for postage is a bit steep considering Royal Mail can post CDs First Class for about £1... I have read what it says on their website 7-14 working days - but Play.com and Amazon do free delivery on their stuff and you get it sooner.

Anyways, thanks for reading, just wanted to get that off my chest

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Kx

...get a grip with a new fixation...

Skatty, as I said on another thread just before Xmas, I'm waiting for over £150 flippin' worth of those CD's. I'm sure I paid quite a bit more than £2.99 for each in Post & Packing.

The Manager of CDLive PROMISED me that they way would ALL be sent out in the week after the Wembley Gig, (excep for  the "Weightless" CD singles  ofcourse).

Lyin' B that he is,,

Gonna Email that company now

Its a good job it wasn't a Christmas present for anyone! Let me know how you get on - I have sent them an email about my order...wonder how long it will take them to reply...

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Kx

...get a grip with a new fixation...

I had to email them just before christmas and i found them prompt in their reply.My cd arrived two days after they replied. Have faith, if you make contact it should get things moving.I do get the feeling that they are lacking in management,organisation and distribution. I think that some form of  good will gesture is appropriate here. Good luck

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'High On The Happy Side'

I emailed them just before Christmas too and got an email straight back,but still haven't received my cd's,and they were supposed to be a Christmas pressie from my other half I'm now worried as to whether I'll get them at all as there were only a limited number from each gig

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Please look up the link below to see the latest on my friend Di's fight for cancer treatment xxx

http://www.portsmouth.co.uk/news/39Look-at-me--I39m.4351324.jp

http://www.portsmouth.co.uk/news/Cancer-victim-fears-her-appeal.4373236.jp

If you have emailed them I think it'll be a while before you get any reply:

Hi,

Thank you for you enquiry. Your custom means a lot to us and we will endeavour to get back in touch with you as soon as possible.

Please note that as of 3pm Friday 21st December we are closed for the Christmas break until Friday 28th December and then open again in the New Year. We will be checking in over this time, but please allow until the New Year for a response to your enquiry, although we hope to get back to you before then.

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Continuing to stalk Neil up and down the M1. Baby! Oh yeah! Still watching Clarkey's gorgeous tight little bottom! Classic SSS saying -"See you in the toilets....5 minutes!"

Thanks Ambrose they didn't put that in my email,so it'll save me sending off loads and getting nothing back.I'll try again in the New Year then if the've still not turned up!

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Please look up the link below to see the latest on my friend Di's fight for cancer treatment xxx

http://www.portsmouth.co.uk/news/39Look-at-me--I39m.4351324.jp

http://www.portsmouth.co.uk/news/Cancer-victim-fears-her-appeal.4373236.jp

I've just been reading in other posts that people have ended up with two copies of the CD's! I hope that doesn't mean some of us wont get them! If I don't get this CD by the 15th Jan that will have been a month's wait and I'll be demending my money back! I noticed they didn't take long to take the money from my account 

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Kx

...get a grip with a new fixation...

am still waiting for my newcastle and glasgow cds

Waiting for my Birmingham and Manchester CD.

Ordered them on 6/12/07 and it was a birthday present for myself. My birthday is over but no CD's yet.

Am a bit disapointed about the service. Sent a mail, but due to holliday's didn't get any reply.

Mia

Belgium

juliem:

Thanks Ambrose they didn't put that in my email,so it'll save me sending off loads and getting nothing back.I'll try again in the New Year then if the've still not turned up!

No problems Julie! They really should have something about this on their homepage!

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Continuing to stalk Neil up and down the M1. Baby! Oh yeah! Still watching Clarkey's gorgeous tight little bottom! Classic SSS saying -"See you in the toilets....5 minutes!"

Or at least mentioned in the FAQs...

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Right Out Of Order

This is the reply I have got...see highlighted bit in Bold...

Hi there,

Thank you for getting in contact and we apologise for the delay in getting back to you, it has been incredibly busy due to the time of year.

We are very sorry to hear that your order hasn’t arrived with you.  We always try and get our orders shipped within our stated delivery period of 10 working days post the date of the gig or order placement.  It has been very busy over the last month but our distributors did manage to get all our orders shipped prior to the last posting date for Christmas.

Delays can occur this time of year so if there have been any problems we will get another copy dispatched for you.

You order is marked as shipped well before the last postal dates so the only other possibility is that it was lost in transit once it left our distributors.

We have to assume that orders arrive ok unless we hear other wise.

We are currently looking into this with our distributors and will ensure that your order reaches by the first week of the New Year.

Our sincere apologies for the delay and inconvenience caused to you.

Kind regards,

Concert Live

Customer Services

e: customerservices@concertlive.co.uk

w: www.concertlive.co.uk

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Kx

...get a grip with a new fixation...

This is identical to the reply I received Skatty, it seems they are suggesting that a lot of the CD's have gone missing in the post, highly unlikely I think.  I get the idea they are doing lots of copies to cover up the mistakes they have made in sending out copies in the post to all those people who had already collected their copies from the venue on the night. 

Laureen

At least they appear to be doing their best to resolve the situation folks whatever has happened. Give them a chance to put it right as the CDs are so worth it.

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